Scaler Community Operations

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As our first Community Operations hire, you will be responsible for managing and delighting our rapidly growing base of contractors. You will be the “face of Scale” to new and existing workers, responsible for onboarding, training, and retaining them as lifelong contributors to Scale’s growing ecosystem. You will champion the needs of these workers within the company, working closely with Operations, Growth and Engineering/Product teams to plan and execute new initiatives to delight and foster a sense of community. You are highly tactical, hard-working, and excited about the possibility of helping set the direction for a crucial part of our business.

About Us:

Our mission is to bring human intelligence to software applications. By combining machine learning and a human workforce, we’re actively bridging the gap between what software can do and what humans can do. Our current clients include Alphabet, GM, Uber, Procter & Gamble, Houzz, and many more.

We raised our Series A from Accel and were one of the top YC companies in our batch. We have breakout revenue and traction and have been growing rapidly. We’re still a small team, and we’re hiring to build a world-class founding team. We’re from Harvard, MIT, Stanford, and CMU, and previously worked at Dropbox, Quora, Facebook, Palantir, and OpenAI.

You will:

  • Foster a sense of community by developing new forums and channels for workers to have frequent, positive interactions with each other and with Scale
  • Instill a deeper sense of connection to Scale and its mission of accelerating AI development by educating workers on how their work is used
  • Increase the sense of recognition and appreciation felt by our workers by creating engaging events, awards, contests, and more
  • Guide workers through all stages of Scale’s process—from onboarding to enablement—including identifying and executing on scalable ways to keep tickets low through education and process improvements.

Ideally You’d Have:

  • 3+ years of experience in community management, or a similarly user-facing role
  • A strong track record of diligence, attention to detail, and strong written communication skills
  • A structured approach to building out community systems & processes
  • An entrepreneurial enthusiasm for new challenges
  • A data-driven mindset around measuring success

Nice to haves:

  • Knowledge of Zendesk, Drupal, or ticketing systems
  • Previous operations experience scaling up large user/customer bases
  • Experience and comfort with analyzing user metrics and tickets; comfort with SQL or a willingness to learn

Please send your resume and LinkedIn profile to [email protected].